FAQ

Our minimum order quantity is one. The specific quantity depends on the product. If your order quantity is small, we can negotiate, but the unit price may be adjusted.

We can provide samples, but usually sample fees and shipping fees are required. If you place an order later, the sample fee can be refunded.

For large orders, we can provide more competitive prices, and the specific discount depends on the order volume and product.

We usually accept payment methods such as T/T (telegraphic transfer), L/C (letter of credit), PayPal, Western Union, etc. The specific method can be negotiated according to your needs.

We usually require a 30% advance payment, and the balance is paid before shipment. For long-term cooperative customers, we can negotiate more flexible payment methods.

We provide multiple transportation methods such as sea transportation, air transportation, express delivery, etc. You can choose according to your needs.

The freight depends on factors such as transportation method, cargo weight and volume, and destination. We need to calculate it according to your specific order.

The transportation time depends on the transportation method and destination. Sea transportation usually takes 25-30 days, and air transportation takes 3-5 days.

We are usually responsible for export customs clearance, and import customs clearance is the responsibility of the buyer. We can recommend reliable freight forwarding companies to assist you in customs clearance.

We have a complete quality control system, and all products are strictly inspected to ensure compliance with international standards.

If there is a quality problem with the goods, we provide return and exchange services. Please refer to the contract for specific terms. Product has a two-year warranty period.

The typical lead time for full production orders averages from 12-16 weeks (includes 8-12 weeks for production and 4-6 weeks of transit time), from the receipt of PO/deposit, approved shop drawings and receipt of COM fabrics. Our model room production lead times range from 4-6 weeks (plus shipping) after receipt of the required submittals listed above.

Our CAD team is dedicated to executing your design vision in a precise and efficient manner. The typical turnaround time for shop drawings is 4-6 business days, depending on the size and complexity of the project.

All our furniture is crafted to order, as we do not have any 'stocked' or 'readily' available items. We are working on some collections that you can use as a starting point to alter for dimension and/or finish to work with your design. Be sure to check back soon to see those collections on our website!

Depending on the complexity of the project and how much information has been provided, you should receive a price quote within 5 business days.

We have a dedicated staff in China that visits our factories daily to oversee your project from beginning to end. A project manager will be assigned to your project at the initial quote stage, and will see it through to completion to ensure that the highest quality standards and design interpretations are being met.