As a new industry in economic development, the service sector is taking up an increasing share of the national economy and is of pivotal importance. China's growing new consumer demand is driving the rapid development of the service industry, and guests are demanding more stringent, varied and detailed hotel services overall. This article compares the 5 most important check-in details for hotel guests.
Most common needs: safety, comfort and convenience are most important
Service with a smile, the comfort of the bed and the quality of the toiletries, the speed of the WIFI, the convenience of transport and breakfast were the most frequently mentioned aspects of the guests' stay. Of these, bed comfort, bath amenities, breakfast and city centre location are the most important to guests.
What guests care most about when choosing a hotel for their stay is safety, comfort and convenience. The hotel has to have strict management systems and measures in place for water, food, fuel, electricity, fire and other items related to guests' personal and property safety.
Guests mostly expect breakfast
Many guests ask at the reception desk when checking in, "Does my room include breakfast?" This is actually a common request. However, depending on the type of hotel room and the rate, some guests may be disappointed.
Family stays with a need for an extra bed
The demand for an extra bed service is more common when a family is travelling. The availability and cost of extra beds will influence the choice of hotel for guests travelling as a family.
Experience a different culture
In addition to the above requirements, guests may also focus on the cultural ambience of the hotel.
There are also various themed hotels that are unique, incorporating various elements of opera, film and television, classical and modern ...... will allow guests to feel the unique culture that belongs to the hotel.
A slightly niche need: membership points schemes
People who travel for a long period of time will first look at the availability of points membership schemes and the like. Because they travel a lot, they tend to choose one or two hotel chains with a price point and service that better meet their needs, and take out a membership for that hotel.
Multiple stays in multiple cities make it easy to upgrade to a higher membership, which will also result in a lot of points. These points can either be redeemed for a free stay, a small gift or even airline miles. "The backpack I'm using now is redeemed for points." These people usually study the points system when they have time, turning the "chore" of travelling into something fun.
The temperature of the bath water
"I once stayed in a five-star hotel during a trip abroad, and the facilities and environment were really good, but the bath water was not hot, so I had a very painful two-day stay." Because she was abroad, the language barrier made Ms Zhang afraid to communicate, and the temperature of the bath water was slightly low but bearable, so she settled for two days, but decided never to stay at that hotel again.
